Shipping & Payment Terms

Shipping Terms

Upon placement of your order through our online store, you will be provided with an estimated shipment date for the Tribogenics products you ordered. This date is an estimate only and not a guarantee of delivery by such date. Tribogenics will again notify you via the email you provided us when your products have shipped.

Orders may be cancelled any time up until shipment. To cancel your order, please notify us at Once shipped, product orders are non-cancelable and non-refundable, subject to Tribogenics’ standard Limited Warranty as applicable to the products you purchase.

Payment Terms

To complete your order, you are required to pay a deposit equal to 10% of the purchase price which is charged to the credit card you provide to us when placing your order. The deposit is fully refundable up until the date of shipment of your order. If you cancel your order prior to shipment, Tribogenics will refund this 10% deposit to you. Once your order is shipped, your credit card will be charged the balance of the purchase price and the full amount (including your deposit) will be non-cancelable, nonrefundable and non-creditable. By providing us your credit card information as required to place an order for our products, you agree that we may charge your credit card for the purchase price of such products as described above.

You are responsible for paying any sales, use, excise, value added, and similar taxes as well as any export and import tariffs and duties and similar governmental charges with respect to the purchase and shipment of the Tribogenics products you order. Shipping and handling charges for the products you order will be applied to your purchase and are payable by you as part of the total purchase price. If you are a tax exempt customer please continue with your order and forward us your tax exempt certificate to and we will make the adjustment after receiving the proper tax documents.

Export and Distribution Controls

Our online store is offered primarily for purchasers who plan to retain and use the Tribogenics products they order. If you are a reseller, please contact us to arrange for purchases of products which you plan to resell or distribute and do not buy directly from our online store.

All product orders and purchases on Tribogenics’ online store, along with any products purchased hereunder, shall at all times be subject to and conditioned upon compliance with all applicable export control laws and regulations of the U.S. Government, as may be amended from time to time (“US Export Laws”). You agree to comply with all US Export Laws in connection with your order, purchase, use and disposition of any Tribogenics products. Without limiting the foregoing, you agree (a) not to transship, re-export, divert or direct products, except as permitted by U.S. laws and regulations; (b) not to order or purchase any Tribogenics products if you are a national or resident of any country to which the United States has embargoed the type of goods that include such products; (c) not to order or purchase any Tribogenics products if you are restricted or barred from ordering or purchasing such products by the U.S. Government or otherwise under US Export Laws and not to order or purchase Tribogenics products (unless you have all required U.S. Government authorizations) if you are engaged in the design, development or production of nuclear, biological or chemical weapons, missiles or unmanned aerial vehicles; and (d) not to export, transfer, ship or dispose of any Tribogenics product in violation of any US Export Laws.